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Frequently Asked Questions
Products
Yes. All of our lipsticks and lipliners are vegan, cruelty-free, and formulated without parabens, sulfates, or phthalates.
Our products are made with gentle, clean ingredients. If you have highly sensitive skin, we recommend a patch test first.
Orders & Shipping
We currently ship to the United States and Canada. We’re working on expanding internationally.
Orders are processed within 2-3 business days. After that, standard shipping typically takes 5-8 business days in the U.S. and 6-10 business days in Canada. You’ll get tracking information as soon as your order ships.
United States: Free on orders over $35. Orders under $35 ship for a flat rate of $6.95.
Canada: Free on orders over $100 CAD. Orders under $100 CAD ship for a flat rate of $13.95 CAD. Customers are responsible for any duties and taxes. You can estimate them with the CBSA calculator.
Because we process orders quickly, changes aren’t always possible. Email info@meristori.com as soon as possible and we’ll do our best to help.
Shipping is free on orders over $100 CAD. For orders under $100, standard shipping is a flat rate of $13.95 CAD. Orders are processed within 2-3 business days, and delivery typically takes 6-10 business days. You’ll receive tracking info once your order ships. Please note, customers are responsible for paying any applicable duties and taxes. We recommend using this link to estimate duties and taxes based on your location.
Returns & Exchanges
For hygiene reasons, all cosmetic products are final sale and cannot be returned or exchanged, whether opened or unopened.
- Damaged, defective or incorrect items: If your order arrives damaged, defective, or incorrect, please contact us at email info@meristori.com within 7 days of delivery with your order number and a photo, and we’ll send a replacement or refund.
We can’t exchange used or opened products. If your order arrived damaged or incorrect, we’ll replace it. See our return policy above.
Community
Sign up for our newsletter and follow us on Instagram and TikTok @meristoribeauty for first access to launches and exclusives.
We welcome partnerships with creators and brands who share our vision. Reach out to us at info@meristori.com.